Sarah Mitchell
Calling from New York
Dialing…Cilicia AI
picks up · 0.4 s
In the panel · Crowne Plaza Englewood
Reservation 48 29 13
Executive King · Fri → Sun · late check-out · pay link sent
Consented · recorded · texted
Under the hood
What runs, in order, during that call.
Phone networklive
Your existing number, forwarded. Nothing changes for the guest.
Speech recognition
Streaming speech-to-text; the language is detected mid-sentence.
Reasoning engine
A large language model with the business’s facts, rules and manners.
Business tools
Availability · reservation · payment link · guest profile
Voice synthesis
A natural voice, first word in about 300 ms. Same voice in eight languages.
Messaging & panel
Confirmation and payment link by SMS; everything written to the live panel.
Card details never travel over the phone — payment happens on a secure link. Every call is transcribed and summarised for the panel.
Someone calls
Answered on the second ring, in their language. A guest, a diner, a resident, a patient’s family. Cilicia picks up like your best person on the desk — warm, quick, already knowing the ones who have called before. Eight languages, switched mid-sentence.
It finishes the job
The booking, the order, the appointment, the request. Not a message for someone to return — the whole thing, settled on the call. Where money is owed, a secure Apple Pay or card link by text; the hold lasts an hour and releases itself.
Your team sees everything
Bookings, callbacks and complaints, live. Every call lands in the Cilicia panel as it happens — transcript, caller profile, payment state. Staff teach it a new fact in one plain sentence and it starts saying it on the next call, in every language.
Recent calls
The same care on every call, wherever it lands — consent before anything is booked, payment off the phone, a full record for your team.
Commission
10 %of revenue Cilicia books
Enterprise
Flatmonthly, per line — for desks that don’t sell